Effective Date: 22.10.2023
Welcome to Travelling Gears, operated by Travelling Gears (“we,” “us,” or “our”). We aim to provide a fair and transparent policy regarding refunds and returns to ensure your satisfaction with our products.
2. Physical Product Returns
We accept returns for physical products within [number] days of the purchase date. To be eligible for a return, the product must be in the same condition as when you received it, with all original packaging and tags intact.
2.2. Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at firstname.lastname@example.org to request a return authorization.
- Our team will provide you with a return shipping label and instructions for returning the product.
2.3. Return Shipping Costs
Return shipping costs are your responsibility unless the return is due to a mistake on our part (e.g., wrong item shipped or a defective product). In such cases, we will provide a prepaid return shipping label.
2.4. Refund Process
Upon receiving the returned product and verifying its condition, we will initiate the refund process. Please allow 30 business days for the refund to be processed. The refund will be issued to the original payment method used for the purchase.
3. Digital Product Refunds
Digital products, such as e-books or downloadable files, are non-returnable and non-refundable once purchased, except as required by applicable law.
3.2. Quality Assurance
We make every effort to provide high-quality digital products. If you encounter any issues with a digital product, please contact our Customer Support team at email@example.com for assistance. We are committed to resolving any quality-related concerns.
4. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy or need assistance with a return or refund, please contact our Customer Support team at:
Our team is available to assist you during regular business hours and will respond to your inquiries promptly.
5. Changes to This Policy
We may update this Refunds and Returns Policy periodically to reflect changes in our practices and legal requirements. When we make changes, the updated policy will be posted on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.